Managing IT support for scientific research presents unique challenges that go far beyond traditional enterprise IT. This session explores the processes Science IT and HHD IT (or ISS) Helpdesks have implemented to navigate the complex landscape of supporting cutting-edge research, from handling the integration of research labs into Penn State to enabling unique needs (or outside of norms).
Anyone can lead a project. Project management requires no title, no certification. In fact, project management is a skill included in many PSU job profiles. This presentation describes basic project management concepts and actions that anyone can apply to grow professionally and get work done.
The Steam Café is an initiative designed to integrate Augmented Reality (AR), Virtual Reality (VR), and Simulation Learning into our education delivery path. This immersive learning environment enhances student engagement, fosters innovation, and provides real-world applications across various disciplines.
Campuses often utilize student staff to support various operations, including handling calls, managing walk-up inquiries, audiovisual support, and assisting with campus events. In all these areas, campuses provide valuable work experience for students and, at the same time, improve the efficiency of campus services by leveraging the energy and skills of student workers.
This session will focus around sharing information related to the IT OST - EA Fun workstream, which will include:
Expected outcomes include insight on current and target states for architecture functions.
Collaborative Support: Our approach emphasizes strong collaboration between Tier 1 and Tier 2 support teams, ensuring seamless communication and faster issue resolution, setting us apart from more siloed support structures at other BTAA universities.
Personalized Customer Interaction: We prioritize direct, personalized communication with users Cross-Team Knowledge Sharing: Our focus on continuous cross-team training and knowledge-sharing creates a more agile support environment
This presentation will explore the integration of Meta Quest headsets into Kinesiology courses at Penn State Hazleton, highlighting their effectiveness in enhancing student engagement, skill development, and overall learning experiences. Using applications such as Les Mills and Golf+, students are leveraging virtual reality (VR) to immerse themselves in various physical activities that bridge the gap between traditional instruction and cutting-edge technology. In addition, we will discuss upcoming classes that will use a lifeguarding application developed by The American Red Cross.
PSU Procurement is going through its transformation and has changed its organizational structure through multiple people, process, and technology changes. The intent is to educate attendees of these changes and provide some tips and tricks to navigate the Procurement process.
In this presentation, we will explore the comprehensive approach to developing strategic roadmaps that drive IT service optimization and evolution. Attendees will gain insights into the collaborative process of developing roadmaps that clearly define the current state, desired future state, and transformation path resulting in a clear and actionable blueprint for project implementation. Key outcomes include:
Telephony options at Penn State have changed drastically over the past year or so. We will review the current options and discuss the on-going evolution of Telephony service options.