Client Engagement with Intent and Focus

This session presents the Penn State IT – Online Education and Outreach model for intentional client engagement. We will demonstrate how our team establishes shared understanding between business units and IT, applies impact and satisfaction measures to guide conversations, surfaces transparency with project status and progress, and utilizes simplified business‑unit‑provided ratings and context to point out actionable insights for leadership awareness and focus.

From Chaos to Collaboration: Building a Power Platform Community of Practice

Organizations are using low-code tools like Power Automate and Power Apps to accelerate digital transformation, empower non-IT "citizen developers," and improve daily workflows. As adoption increases, so do new challenges: security concerns, duplicated efforts, inconsistent solution design, and uncertainty among users regarding where to find guidance and support.

Growing Together: Community as a Catalyst for IT Excellence

In today’s rapidly evolving technology landscape, IT professionals thrive not only through technical expertise but through strong, supportive communities. This session explores how intentional networking, peer collaboration, and professional development pathways can accelerate career growth and elevate entire organizations.

Enabling Data-Driven Operations for Penn State’s Enterprise Network

The administration of Penn State’s Enterprise Network is becoming increasingly effective using a growing ecosystem of platforms including NetBox, ServiceNow, Juniper Support Insights (JSI) collected via an on premises Lightweight Collector (LWC), and the expanding adoption of Mist for edge switching and wireless access points. Each platform provides valuable insight on its own; however, out of the box, these systems operate largely in isolation.

Getting Started with Two of PSU’s AI Tools: Copilot and Gemini Overview

Discover how Microsoft Copilot and Google Gemini can make your workday a little smarter and a lot easier. In this session, you will explore key features of both tools, learn when and how to use AI responsibly at Penn State, and practice turning vague prompts into great ones. Perfect for anyone curious about using Copilot and Gemini without feeling overwhelmed! Feel free to bring your laptop and follow along throughout the session.