For years ServiceNow has been perceived as the centralized ticketing system managed by Penn State IT. However, the reality is that ServiceNow is an integrated platform capable of enhancing service delivery, increasing overall operational efficiency, and aligning IT with the University’s business priorities across departments and functions.
 
Join us to learn about and discuss how the Strategic Portfolio and Cost of Services initiatives are harnessing previously untapped capabilities within ServiceNow to gain deeper insights into IT work, streamline resource planning, and offer enhanced financial visibility. These initiatives aim to elevate the value of IT services in meeting the evolving needs of the University.

Add to agenda

Speaker